Customer Quality Engineer - Software

Job Description

Plays a key customer Quality role in the local and world-wide arena as the primary product quality and pre/post-sales support
contact /expert representing Intel in the eyes of Intel's customers and accurately representing the customer's requirements/needs inside Intel.

Will be working in close collaboration with SMG and/or internal partners to set the strategic support direction for the account

Responsibilities may include

• Xeon systems technology enabling
• Platform software support for BIOS ,provisioning ,manageability and tools
• Platform software issue debug ,escalation resolution and support
• Publishing collaterals and presenting customer trainings on DCAI platforms.
• FACR and returns management support
• Resolving customer production challenges
• Securing early worldwide customer issue support across firmware ,software debug and failure analysis functions
• Provides post-sales technical expertise during the installation, implementation and maintenance of DCAI reference platforms
• May be involved in implementing detailed customer installation requirements.
• Ensures that client's needs have been met and that the product/solution is fully functioning according to specification.
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Qualifications

Qualifications include

• Experience in developing and validation of BIOS or firmware
• Experience in developing and validation of BMC/OpenBMC and manageability firmware
• Experience in developing and validation of S/W platform debug and monitoring tools
• Experience in Software issue validation and debug
• Experience in developing documents and presentations for customers

Minimum Qualifications:

BE / BTech- Electronics & Communication / Computer Science with 10(min) experience

Inside this Business Group

The everyday contributions of the Intel Validation Engineering (iVE) team are essential to retaining/regaining Intel's product leadership. We validate, debug, and tune the newest designs and world-changing technologies that enrich the lives of every person on earth. We play a critical role in completing the PRQs of Intel products and in Intel's ability to deliver the annual technology platforms in our roadmap.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.


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Working Model

This role will require an on-site presence.* Job posting details (such as work model, location or time type) are subject to change.